Terms & Conditions - Limited Warranty Inflatable Paddleboards

Our manufacturing warranty on our products is governed by these terms and conditions.

 

General:

  1. Receipt of the board is based on the tracking information of the delivery company that delivered your package. This information can be found on the delivery company's website using your tracking number.

 

  1. In these terms and conditions "the board" refers to the inflatable paddle board.

 

  1. It is possible to substitute a visit to the store for a warranty service by a delivery. Delivery to the store will be covered by QuebecSUP up to 3 months after receipt of the product. After 3 months the substitution is at the customer's expense. The seller will initially invoice the customer for the delivery service to obtain the product from the customer and return the product to the customer. When paid by the customer, the shipping bill is transferred to the customer for sending the goods to the seller for warranty service.

 

  1. Aesthetic defects at the time of reception of goods included:
    scratches, cuts, stains and other similar cosmetic defects. Also includes any cosmetic defects on the product or product components that may be caused by an external force and do not cause damage that prevents the product from functioning properly.
    1. On the board
      1. Any aesthetic defects must be reported to the sellers within 72 hours of receiving the board.
        1. Any slight cosmetic defects on the board are not eligible for warranty
          1. Moderate defects reported within 72 hours :
            1. 30$ compensation
          2. Major defects reported within 72 hours :
            1. Compensation of $60 or;
            2. a replacement at our expense 
          3. If reported within 72 hours or more, no compensation or indemnity is awarded
        2. On accessories
          1. Any aesthetic defects on the accessories must be reported to the sellers within 72 hours of receiving the board.
            1. Any slight cosmetic defects on accessories are not eligible for warranty
            2. Moderate defects reported within 72 hours :
              1. Compensation of 25% of the value of the accessories
            3. Major defects reported within 72 hours :
              1. Compensation of 50% of the value of the accessory
              2. Replacement of the accessory at our expense
            4. If reported within 72 hours or more, no compensation or indemnity is awarded 

     

    1. Missing accessories in the inflatable paddle board set upon receipt of merchandise: Our inflatable paddle boards come with several accessories for its use. These accessories can vary in product type, shape, packaging, etc.
      1. Missing accessories must be reported to the sellers within 72 hours of receiving the board.
      2. If reported within 72 hours, we will return the missing accessory free of charge
      3. If reported within 72 hours or more, the customer will have to purchase the missing accessory and pay for its delivery.

     

    1. Perforation of a product: The manufacturer's warranty covers perforation upon receipt of merchandise only. No other perforations beyond the 72 hours following receipt are eligible for the manufacturer's warranty.
      1. These perforations must be reported to the sellers within 72 hours of receiving the board.
        1. If mentioned within 72 hours two options are available to the customer;
          1. Compensation of $75 or;
          2. Replacement of the accessory at our expense
        2. If reported within 72 hours or more, no indemnity or compensation is granted. The customer is still eligible for a repair service at our offices at a reduced price of $15 per patch.

     7. At any time, no item is eligible for warranty if the customer has made or even attempted to make the repair of the manufacturing defect himself. Our team will inspect the item upon receipt to determine the eligibility of the item for warranty.

     

     

    Eligible for accessories*:

    Please note that accessories are not covered by the same warranty as the inflatable paddleboard. Accessories are eligible for a 6 month manufacturer's warranty under the following terms:

    1. Breakage of accessories
      1. Any breakage of the accessories that cannot be caused by an external force.
        1. If reported in every 3 months following the reception of the accessory. Two options are available to the customer:
          1. 50% compensation if the item is still usable without affecting performance.
          2. The customer comes to the store for a replacement at no charge*.
        2. If reported between the 3rd and 6th months after receiving the accessory. Two options are available to the customer:
          1. 25% compensation if the item is still usable without affecting performance.
          2. The customer comes to the store for a replacement at no charge*.

     

    1. Breakage on the board
      1. Board joint dislodging
        1. Minor disbondment repairable by the customer
          1. In thehe 1st month following the reception of the board. Two options are available to the customer:
            1. A compensation of 40$ and the customer proceeds to the recollection of the detached part himself
            2. The customer comes to the store for a free repair *
          2. Between the 1st month and the 12th month following the reception of the board. Two options are available to the customer:
            1. A compensation of 20$ and the customer proceeds to the recollection of the detached part himself
            2. The customer comes to the store for a free repair *
          3. After the 12th month following the reception of the board
            1. No guarantee on minor joint delamination

    Link to the video on how to repair a minor seal separation

     

    1. Major detachment
      1. Within the first 12 months of receiving the board.
        1. A replacement board at our expense
      2. After the 12th month following receipt of the board
        1. The customer comes to the store for a free repair. * If the repair is not possible, a replacement board at our expense

     

    1. Detachment of the anti-skid mat
      1. Minor disbondment repairable by the customer
        1. In thehe 1st month following the reception of the board. Two options are available to the customer:
          1. A compensation of 40$ and the customer proceeds to the recollection of the detached part himself
          2. The customer comes to the store for a free repair *
        2. Between the 1st month and the 12th month following the reception of the board. Two options are available to the customer:
          1. A compensation of 20$ and the customer proceeds to the recollection of the detached part himself
          2. The customer comes to the store for a free repair *
    • After the 12th month following the reception of the board
      1. No guarantee on the detachment of anti-slip carpet

    Link to the video on how to repair a minor seal separation

     

    1. Major detachment
      1. Within the first 6 months following the reception of the board.
        1. A replacement board at our expense
      2. Between the 6th month and the 12th month following the reception of the board
        1. The customer comes to the store for a free repair. * If the repair is not possible, a replacement board at our expense
    • After the 12th month following the reception of the board
      1. No guarantee on the detachment of anti-slip carpet

     

    1. Carrying handle detachment
      1. Minor disbondment repairable by the customer
        1. In the 1st month following the reception of the board. Two options are available to the customer:
          1. A compensation of 40$ and the customer proceeds to the recollection of the detached part himself
          2. The customer comes to the store for a free repair *
        2. Between the 1st month and the 12th month following the reception of the board. Two options are available to the customer:
          1. A compensation of 20$ and the customer proceeds to the recollection of the detached part himself
          2. The customer comes to the store for a free repair *
    • After the 12th month following the reception of the board
      1. No guarantee on the detachment of the carrying handle

     

    1. Major detachment
      1. Within the first 6 months following the reception of the board.
        1. A replacement board at our expense
      2. Between the 6th and 12th month following receipt of the board
        1. The customer comes to the store for a free repair. * If the repair is not possible, a replacement board at our expense
    • After the 12th month following the reception of the board
      1. No guarantee on the detachment of the carrying handle

     

    1. Ring detachment
      1. Within the first 6 months following the reception of the board. Two options are available to the customer:
        1. A compensation of 20$ and the customer proceeds to the recollection of the detached part himself
        2. The customer comes to the store for a free repair *
      2. Between the 6th and 12th month following the reception of the board.
        1. The customer comes to the store for a free repair *
      3. After the 12th month following the reception of the board
        1. No guarantee on the detachment of the carrying handle 
      1. Valve
        1. Within the first 6 months following the reception of the board
          1. A replacement board at our expense
        2. Between the 6th and 12th month following the reception of the board
          1. The customer comes to the store for a free repair *

     

    1. Deformation of the board
      1. The customer has 3 months after receipt to report a deformation of the board.
        1.1 If reported within the first 3 months, a replacement board at our expense is offered.

     

    *For all aesthetic defects, refer to article 4 of the "General" section 

    *All repairs include the risk of slightly affecting the aesthetics of the product. Many products are used and may affect the materials of the board aesthetically and not quality and performance. We do not guarantee and will not compensate for these aesthetic effects during a repair.

    It is possible to substitute a visit to the store for a warranty service by a delivery. Delivery to the store will be covered by The Wild Tribe up to 3 months after receipt of the product. After 3 months, substitutions by shipping are at the customer's expense.